Help from the people who wrote the code.
Start with the docs — most answers are there. If not, pick the channel below that fits and it lands with the Convocept team at Foxe Labs.
Read the docs
Getting started
Install Convocept, pick your options and learn how the thread, subscriptions and moderation tools work.
docs.foxelabs.com ↗ (opens in new tab)Developer docs
Template overrides, CSS custom properties, and the actions and filters add-ons build on.
docs.foxelabs.com ↗ (opens in new tab)Changelog
Every release, with what changed and why.
docs.foxelabs.com ↗ (opens in new tab)Talk to us
Plugin support
Questions and bug reports go to the WordPress.org support forum, where threads help the next person with the same problem too.
Open the forum →Migration help
Moving a large site from Disqus or wpDiscuz and want a second pair of eyes? Email us with your site URL and the size of your export.
support@foxelabs.com →Security reports
Found a vulnerability? Please report it privately by email rather than on the forum. We respond quickly and credit reporters.
support@foxelabs.com →Everything else
Partnerships, press, or something that fits nowhere above — the Foxe Labs contact form reaches the whole team.
foxelabs.com/contact →We usually answer within one business day. Email: support@foxelabs.com.
Questions, answered
The thread does not appear on my posts. What should I check?
Make sure comments are open on the post and that your theme shows comments at all — Convocept replaces the theme’s comment output, so a theme without a comment section has nothing to replace. With a page builder, add its comments widget to the post template: Convocept replaces what it shows.
I use a page cache. Is there anything to configure?
No. Cached pages contain no per-user data, and anything personal loads over the REST API after the page. If a security plugin blocks the REST API for visitors, allow the convocept/v1 routes.
Where do I report a bug?
On the WordPress.org support forum, with your WordPress version, theme and the steps to reproduce. For security issues, email us instead.